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Len Valley Practice
Groom Way Lenham Maidstone Kent ME17 2QF
Tel: (01622) 858 341
Fax: (01622) 851 004
Out of Hours: 111
REPEAT PRESCRIPTIONS: Patient Access is now back online. You're now able to order repeat prescriptions.

What is the Len Valley PPG?

All GP practices set out to promote active engagement with their patients to ensure they are involved in ongoing planning and decision making about the practice.  
Len Valley Patient Participation Group is a group of registered patients, representative of the practice population, who meet regularly to discuss issues and ways of improving services for the benefit of patients.

What is it not?

It’s not an appreciation society…
A healthy and productive PPG is one which achieves a balance between due praise and constructive challenge. The role of the Len Valley PPG is therefore often described as that of a critical friend; a group which can both support and be ambassadorial for the practice but which is also comfortable questioning and potentially contesting plans and proposals.
It’s not an exclusive or elite group…
A PPG is not about a handful of self selected registered patients meeting up on a regular basis.  We are mindful that the Len Valley PPG is there to serve the full practice population. We are keen to identify members from the wide range of patients and their needs such as young, old, mental health service users, carers, travellers, people with learning disabilities etc. to join us.
It’s not about individual patient queries or complaints…
(Unless they are an example of a broader issue).  Individual patient queries or complaints should still be directed to the practice, as they are in the best position to resolve them.

What issues do we look at?

The PPG works with the practice to look at specific practice issues such as access to appointments etc, but also at the ‘bigger picture’ of local services and how they are commissioned and provided. 
The specific practice issues we look at are discussed and agreed between the PPG and the practice.
Once these priority areas are identified, the practice undertakes and collates any necessary surveys/proposals and then discusses the results or proposals with the PPG.  We agree the action plan or way forward and publicise those actions on the practice website.

Who are we?

Carol McKeough (Current chair person)
Neil Pedlingham
Mairin Holland
Margaret Phillimore (Walking Group Lead)
Margot Lawlor
Janet Smith
Sadie Curtis (Walking Group Lead)
Gillian Watson
Sue Summers
Margaret Conan
Carol Burton
Diane Anderson (Practice Manager)
Aneta Jerrett (Virtual Member)
GP Member (by Annual Rota)

When do we meet?

We meet 6 times a year at 6.15 and usually on a Monday evening.  The meeting has an agenda sent out in advance and all meetings are minuted.  The minutes of every meeting are available in the practice

OK, I'm interested, what do I do?

Fill in the form on the 'Join our Patient Participation Group' Tab at the top of this page.


View our PPG End of Year Report 2015 >


FISH SCHEME - Harrietsham Helping Hands

This Scheme, which covers the Harrietsham area, has been in existence for well over forty years.  Among the services that we offer is assistance for those residents who require help in getting to the surgeries, collection and delivery of medication, and other essential tasks.  Do please contact me if you have a need with which we may assist or indeed if you would like to join our band of helpers.  Marjorie Darby  (01622) 850 657


LIFT Scheme (Lenham Is For Transport)

LIFT is the scheme where a volunteer driver can take a less able villager to the surgery and back, and/or collect prescriptions for them. All we ask is a small donation towards the cost of fuel.

Also we can now offer a hospital visit service where the driver will wait UP TO one hour and bring you home. There will be a cash donation of £13-50 for Maidstone Hospital required to be paid in cash on return. No voucher or cheques are acceptable.

If you would like to volunteer Please ring!


To enquire about the service or to volunteer, please get in touch: (07542) 625 277

Non-Emergency Patient Transport Services
For Leaflet click


Meeting Date: 16th April 2018 at 6pm

  1.  Welcome and Apologies:

Attendees: Carol McKeough
Sadie Curtis
Jan Smith
Mairin Holland
Margaret Phillimore
Carole Burton
Margot Lawlor
Dr Kendrew
Wendy Williamson (minutes)
Apologies: N Pedlingham, Diane Anderson and Margaret Conan

  1.  Minutes and Matters arising:

Section 3 Dr K mental health
Mairin stated that at the beginning of millennium money was made available for primary care. Mental Health set up intake teams to triage inappropriate referrals and send them back.
Could we ask someone from intake team to come and speak to us and advise us of their criteria.  .
Action Carol - Liaise with KMPT/KCC re criteria
What does the practice provide for mental health care?
Dr Kendrew – referrals for young people have to go to early health KCC – relatives are to complete the form, and there is a phone number to help them fill it out.
Dr Kendrew is not aware of the specific criteria for children and adults, referrals are made when the GP’s consider that they need greater support for their MH needs.
GP’s refer to the community mental health team, who is rejecting the referrals?
Action - Carol to raise this point with KCC,
Dr Kendrew said we have to particularly ask them to see a patient. The practice receives no particular funding for mental health at the surgeries.
Dr Kendrew says there is an early psychosis team. There is a phone number for the MH community crisis service.  
Concern was that the intake team were sending referral back to say they were inappropriate.
Carol had spoken to KCC and has been given details of the new children MH service providers.
You can link to the referral form, there is an email and phone number ( it is called the CYPMH single point of access) or to the providers webpage – the provider is NELFT.
There are specialist mental health staff who will triage the referral and direct to the right pathway.
 If it is not a specialist mental health issue, but emotional wellbeing – we are asking parents and professionsla to contact the new school public health service. Provided by KCHT.
Carol has tried to contact Swadelands school with regard to the MH support they can access.
Action - Carol will pursue contact with the school,
Need to check if the school has funding for MH support.
Issues would need to be discussed with the parents of children initially

  1.  Progress with Plans for Harrietsham Surgery:

The lease has passed to the CCG  next meeting in May.

  1. Practice update:

There continue to be telephone issues that cause problems mainly because the practice cannot customise the system for their specific requirements. Diane reported that she was meeting with the system provider this week.
Jan Smith asked a patient if they are pleased with things, or if they had any feedback. The response was, they are great thank you.
The text reminders of appointments are helpful and you can cancel the appointment by responding to the text message.
Public Health England reported – 9 cases of measles in Kent.
Dr Kendrew noted cases of, slapped check and scarlet fever.
MMR vaccination take up in the practice is generally good here.

  1. CCG update including practice clusters:

One practice reported popular presentations carried out by their practice specialists e.g. diabetes, dementia. Carol wondered if this may be possible for the practice to take on. The practice has specific targets for addressing issues for patients with a BMI above 40. Carol wondered if the practice may give a talk on pre-diabetes and this may help people to understand the importance of reducing sugar (simple and complex) intake to reduce the incidence of type 2 diabetes.
Also the stroke consultation has been extended by 1 extra week.
One report stated that Medway, William Harvey and Pembury are the favourites. It is noted that the William Harvey is included in all 5 options.

  1. Feedback from — One You Kent event, Margaret and Sadie.

CCG  and KCC are pushing strongly on One You Kent. KCC has commissioned KCHFT to support events and to provide personal support to people who request it.
Sadie discussed what they are trying to do.
Public health is the responsibility of local authorities led by KCC main focus is on reducing, smoking, reducing alcohol intake and obesity.
Concern was that it all seemed to be focused on people with computers—who can download the APPS. It aims to advise on what health assistance is available.
Important for there to be posters and information in the surgery, but so far the packs promised for each practice have not been delivered.
All considered that there ought to be a telephone number to support people who do not have access to a computer of phone with access to download the APPS available.
Stakeholder Launch:
Helen Hampton – Dep Dir. Public Health England
Wayne Gough – Business & Policy Mngr - KCC
Carol asked Dr Kendrew to ensure all of the practice staff were aware of the One You Kent initiative. Dr K said they will talk about it at their next clinical meeting.  One You does not provide telephone numbers on the material seen so far but it is hoped that this will be addressed when we receive materials specific to our locality.
Dr K said for a future project – push bowel cancer screening. Important to take up the screening opportunities available through the post.
We are just above our target here, but lots of people need to complete the screening.
Red flag is change in bowel habit, and new bleeding from back passage.
Carol asked Dr K if representatives from the surgery could give the PPG and patients a talk about specific medical issues.

  1. Lenham Festival, Support  needed.

Carol is attending the festival planning group 7.15 30th April.
Lenham Community Centre. She will be joined by Margaret Phillimore and Sadie Curtis.
We need a representative from NHS or the local authority who knows all about this.
Paul Clarke from MBC is not available on the 9th June. So far MBC has not recruited any personal advisors so until they do Maidstone will have to rely on Paul when he is available or the KCHFT advisors commissioned by KCC public health.
KCHFT – Sarah Martin was contacted by Carol and she has passed the request for support to Julie Stenhouse – One You events, and she has advised that she can attend on the 9th June. Carol to make contact with her after the Festival meeting on 30th April.
On the day Sadie, Margaret P and Margot can help it was also good to hear that 3 other representatives from the Walking for Health group will also support on the day and have provided their availability. More equipment will be needed for the stall.
A Rota will be set up for the day so that the stall is covered. We will need a Gazebo in case of rain. Jan said that a step machine and exercise ball and skipping ropesnt will be in the church by the first pew. They will need to be collected and returned on the day.
James Collett,  the editor of the Lenham focus  reported that he had received information about One You Kent and has included information in the next edition. He gave Carol contact details for Mr and Mrs Sams to enable liaison re availability of a stall for the Festival.

  1. Update on Walking for Health

Sadie reported that the year started off wet and muddy – new people have joined, most that joined a walk on 1 Thursday was 53.
Need good walking shoes/boots and a stick.
Good for people socially and to reduce MH issues.
One lady has an elderly mother who she looks after and it has benefited her.  We have trained another walk leader and we shall be having a meeting next week.
Sadie reported after the PPG meeting that 3 of the healthy walk leaders could assist with the Festival stall for One You Kent.

  1. Mairin reported a communication came through the post which looks like NHS as it had the NHS logo on it. Beware as it is a private clinic.
  2. Sadie raised concern when tablets taken for some time e.g. Simvastatin –are sometimes dispensed from a different manufacturer, they are different colour and shape although still the same tablet. This can be very worrying to patients who are concerned that they have been given the wrong medication.
  3. Elaine is brilliant – sourced vitamin D with no gelatine for Mairin.
    Next Meeting Dates 2018, Bi Monthly.
    18th June 2018
    20th August 2018
    22nd October 2018, AGM


Join Our Patient Participation Group

When we have received your form, you will be contacted by a PPG member.

NOTE: You can save your details and automatically populate this form by creating an account.
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Join Our Patient Participation Group

Join Our Patient Participation Group

Please fill in the form below to join our PPG.

Full Member: You will attend regular meetings, complete surveys, and give your opinion on matters, when canvassed.
Virtual Member: You will complete surveys, and give your opinion on matters, when canvassed.

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